At granolashop.ee, we are committed to providing you with the highest quality granolas. We understand that there may be situations where you need to request a refund. This Refund policy outlines our guidelines for refunds.
1. Eligibility for Refunds
1.1. Refunds will be considered under the following circumstances:
You have initiated a return in accordance with our Return policy and your return has been approved.
The product is found to be damaged, defective, or not as described.
You have been erroneously charged for an order, and the charge was not authorized.
2. Initiating a Refund
2.1. To initiate a refund, you must first follow the return process as outlined in our Return policy. Once your return is approved, you will be eligible for a refund.
3. Refund Process
3.1. Refunds will be processed within 14 business days after the approval of your return. The refund will be issued to the original payment method used for the purchase.
3.2. Please allow 14 business days for the refund to appear in your account, as processing times may vary depending on your financial institution.
4. Refund Exceptions
4.1. Shipping fees, if applicable, are non-refundable, unless the return is due to an error on our part or a defective product.
5. Unauthorized Charges
5.1. If you believe you have been erroneously charged for an order, please contact us. We will investigate the matter and, if the charge is confirmed to be unauthorized, we will process a refund promptly.
6. Changes to this Refund Policy
6.1. We reserve the right to update or modify this Refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.
By making a purchase on granolashop.ee, you acknowledge and agree to this Refund policy. It is your responsibility to review this policy regularly.
If you have any questions or concerns regarding refunds, please contact us.